SHIPPING & RETURNS

Shipping Policy

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$6.99 Flat Rate Standard Shipping & Handling is available for orders exceeding $20.00 in merchandise value shipping to the contiguous United States, APO/FPO or PO Box destinations. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Orders exceeding $100.00 will be $15.00 shipping. Orders of $150.00 or more is free shipping.

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Not all services are available for all destinations. Available service options will be displayed at checkout.

Delivery to PO Boxes may take 3-10 business days and to APO/FPO addresses may take up to 30 business days. Orders are not processed on federal holidays.

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Upgraded orders placed after 2 p.m. ET Monday - Friday will not be processed until the following business day. Saturday delivery is not available.

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Return & Exchange Policy

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​At Little Arrows Candle Co., we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new or gently used condition for an exchange within 10 days after receiving your item. You will also need the receipt or proof of purchase.

To start a return, you can contact us at littlearrowscandle@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at littlearrowscandle@outlook.com.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund.